Do People Bother To Read Email Before Hitting Reply?

I sent a simple email to a customer service rep the other day. Here’s a link you should look at, I said. It was a link to a site of a company using a logo (their logo). They had just told me they didn’t give permission to use (I asked before using it).
Was I asking, “Then why is this site using it?” Yes, partially. Was I questioning whether I had the right answer, or just the convenient one? Yes, partially.
The answer I got back? “We are not giving permission to use our logo now.” Right. I understood that. Did you read my email?
Obviously not.