We seem to be getting a lot of questions lately about installing software on new computers. Computer vendors like Dell and HP install Windows 7 64 bit on most machines they ship these days. If the machine is capable of 64 bit, they ship it with 64 bit. Once the machines come in, clients call us and want to install their accounting software.
“Is it compatible?” they want to know.
Generally, if they’re on a top 20 software product like Microsoft Dynamics, Sage, etc., the answer is “Yes,” as long as they’re on a recent version. Lately, however, we’re running into another issue: databases. Sometimes the accounting or ERP software is compatible, but the database isn’t.
To make things more complex, many vendors don’t support products more than one version old. So if the current version is 11 and you have version 9, there may not be any information at all (except for rumor on the web) to tell us whether the products are compatible. Rumor on the web isn’t something that we can rely on, particularly when it means that if something goes wrong, we’re on our own.
Bottom line: call someone who can research compatibility for you before you buy that new machine. You’ll be glad you did.
Oh, and while you’re at it, be sure they check the compatibility of your printers as well. Some old printers don’t have drivers for Windows 7 32bit or 64bit.