Computer Lockups and Troubleshooting

In the last few days, my computer system decided to lock up several times. I just installed a couple of trial versions of software, and I had purchased Dragon NaturallySpeaking version 12. I’d also installed the upgrade to 12.5.

When the lockup started, I assumed that it was one of two things (A) the software I just installed, or (B) something new Windows Update had installed automatically. I Googled the problem and the names of the software, and discovered that Dragon was being blamed for several lockups similar to the ones I had experienced. I followed the instructions, turning off many features of Dragon that I really like. Lockups continued.

I uninstalled software. I reinstalled Microsoft Office. Lockups continued.

I finally remembered that I had installed Microsoft virtualization technology in Windows 8. This also required me to turn on Hyper V support on my motherboard. When I turned off virtualization support on my motherboard, the lockups went away.

The moral: Troubleshooting is frustrating even for an IT professional. The problem isn’t always obvious, and the solution often involves retracing your steps. It’s something like finding lost keys.

I hope you’re not troubleshooting anything now, and I hope it’s easy to find if you are.