Accounting and ERP Vendor Apologizes? Sage Email to Sage 50 Payroll Direct Deposit Customers

A client that uses Sage 50 (formerly Peachtree) sent us an email from Sage. It turns out that Sage switched from one direct deposit product to another and it caused some issues. Here’s the first part of the email:

The Sage Leadership team wants to talk to you.

On June 11, 2015, we implemented Sage ID, a sign-in system with enhanced security that replaced Sage Passport. While many customers have migrated successfully, some customers have experienced issues, making it difficult to process direct deposits. If you had challenges or were not able to process direct deposit, we are extremely sorry and would like the opportunity to apologize to you personally.

I’ve never seen this before, but it made me feel good about Sage; the Sage 50 product still isn’t the bees’ knees, though.