Business Computing – The Cost of Mis-information

Concept photo for tech support hotline.My CRM server told me that there were Windows Updates to be installed. I typed “Windows Update” in the search, clicked the appropriate item, and clicked “Install now.”

The install failed with code 80246013. The “click here for more information” took me nowhere. So I called tech support, also known as Google.

Someone else had the same problem. There were two solutions proposed:

Solution 1 – Generic troubleshooting

The first techie who replied to the question suggested (1) disable antivirus, and (2) do a clean boot and troubleshoot. These are not bad suggestions, particularly when the error code is not documented anywhere. It would have taken perhaps thirty minutes to an hour to do this. We could also have looked at the Windows Event Viewer’s Application Log. We could have rebooted the server, logged in as local admin, and retried the installation.

Rather than spend this time, I went to option 2.

Solution 2 – Restart the Windows Update Service

The next solution connected this error with the Windows Update service. It said, simply, that if the service is not started, you’ll get this error. Press Windows Key + R, type services.msc, and check Background Intelligent Transfer service and Windows Update service. If they are stopped, start them.

Total time: 2 minutes.

Problem: solved.

Bad advice costs money. My $0.02.