Changing the Way You Think About Business Software (ERP) and Technology

For 20+ years, DGG has really been in the business of changing the way our customers think about business, accounting, and ERP software. Changing the way you think about business software and technology can make you a lot of money. I’m thinking that perhaps we should have been talking about this for a long time.

Why? Our customers know that we’re different because we’re deep in both business and technology. Being deep in business changes (or should change) the way you think about software and technology in general. Using technology in business is like using a car.Photo of a man looking at the screen of his laptop.

The car is the hardware and infrastructure. The cables and racks and servers and operating systems (for example, Windows Server or Linux). Information Technology (IT) professionals spend a great deal of their time keeping the car working and tuning it up. I was talking to a customer’s IT support a week or so ago. He was lamenting the fact that the previous support person didn’t have individual servers for each piece of software: email on one server, web services on another, and accounting software on yet another. From an infrastructure standpoint, I completely agree with his objective. But polishing and tuning up the car doesn’t get you anywhere. Having the car (or server) running well is a precondition or prerequisite for everything else.

The gas is the application software. I’m not thinking about server software: SQL, email, etc. I’m thinking about Word, Excel, accounting, and business operations software. In order to go anywhere (in business or in a car) you need gas. This is the place many businesses (and IT departments) fall flat. They have new hardware on which they spend thousands of dollars with software that’s 20 years old. Old gas is bad for engines; old software can be equally bad for companies.

The result of old software is that businesses begin to think in terms of the software capability they have. Twenty years ago, we were happy that software worked and was stable. If we started the day with 10 in inventory, invoiced 2, and the computer said we h ad 8 left, we were ecstatic. Today, we expect the features we thought were whiz-bang in 1992. A car with 1992 gas sputters along, wheezing–if it runs at all. A business just creates a huge amount of work and “fights” its software by using Excel, ACCESS, and other tools to do the heavy lifting.

Finally, there’s the driver training. Anyone who’s taught a 15-year-old to drive knows that without training, the best place for the car and the gas is in the garage. Without proper training, you can hurt yourself.

And here’s where the analogy of the car vs. business technology breaks down. If your car doesn’t run, you don’t have gas, or you can’t drive, you find out pretty quickly. You wind up walking, pushing, or having a heart-to-heart conversation with a telephone pole or police officer. If your business technology isn’t optimal, you can run for a long time (harder, with more difficulty) without realizing it.

I’ve seen businesses run into the ground because they didn’t use the right software or didn’t use software right.

There’s more information on business software on the DGG site, and our Profit Tools eBook can provide some ideas.


Payroll Withholding Set to Increase March 1

Congress hasn’t seen fit to extend the payroll tax reduction (2% reduction in Social Security for employees) beyond February 29, 2012. Be ready to install another payroll tax table shortly before the deadline (and another one when they finally decide to do the extension). Intuit has already sent email notices to payroll subscribers indicating that their update is ready.

Keeping Your ERP Software Up To Date

Companies that keep their software up to date seem more satisfied overall with their systems. I’m not sure why this is, but I know that it helps them avoid all kinds of issues. Older versions of software seem to cause more software compatibility problems these days than in the past.

Here’s the pattern I see:

Windows Vista was a major change in operating system for Microsoft and many Windows users. It was also a disaster from a PR standpoint. I never had many problems, but some people did. As a result, many skipped this version. Software publishers didn’t have the mass of customers moving to the new version, so many software bugs weren’t worked out.

Windows 2008 Server, Microsoft SQL Server 2008, and Windows 7 used many of the same technologies as Vista. The recession hit just as many of these products were coming out. Businesses (and users) have updated to these technologies as they had to. Many businesses are still updating from Windows XP to Windows 7.

The software products that didn’t get a full test under Vista (because relatively few businesses implemented it) are now getting tested under Windows 2008 Server and Windows 7.

Bingo! Problem!

Solution: Clients that keep ERP software (and other software, for that matter) up to date are generally more satisfied in the long run.

Quick Accounting Software Productivity Boost, Anyone?

DGG will begin offering quick tips (30 minute webcasts) on Thursday afternoons. We’ll begin with casts covering the products Sage ERP ACCPAC, Intuit QuickBooks Enterprise Solution, and Microsoft Dynamics NAV. We’re looking at some other potential offerings. The Q1 2012 schedule is available now at, and you can register at

Join us.


ERP and Operational Software – How do you see them?

ERP software and business software can be a stairway to reach your goals.I really think that businesses have two basic ways of thinking about business software and technology. Either it is a glorified typewriter and bookkeeping system or it is a strategic asset that will help reach goals.

Most businesses say it is the latter (a stairway to their goals). Think with me for a minute about that, though. Some of the very same businesses that would agree with the idea that ERP and operational software is a strategic asset would also admit that their software is 10, 15, or perhaps 20 years old. Some companies we’ve worked with have software that still forms a critical core of their business processes that is older than this.

Twenty years ago, overnight delivery was in its infancy. The internet was not yet widely known. In fact, many small and mid-sized businesses still kept books manually.

A car that is 20 years old (say 1992 model) might or might not have air bags. Until 10 years ago, most low-end vehicles didn’t have airbags as a standard feature. Ten years ago, most cars sold did have airbags, but second-generation airbags (the kind that don’t break bones and cause internal injuries) weren’t mandated on cars until 1998.

Here’s the bottom line: a computer system that’s even 10 years old is out of date. A business that believes it is taking advantage of the newest and the best that has a computer system that old is kidding itself.

It’s interesting that most businesses we work with that have old ERP, accounting, or operational software systems also want to revise their processes. They recognize that their business software is holding them back. Perhaps they’re worried about the Gladys Principle. Or maybe there is another reason.

So I ask you: Why do businesses do this to themselves? One reason is cost. Ok. I understand that. But as someone said about education, “If you think education costs a lot, you should try ignorance.”

Another reason is simpler than most businesses will admit: inertia — “A body in motion tends to stay in motion in a straight line until acted upon by an outside force.” Change is hard. Sorry. It is in our DNA.

Sage Delays 6.1 Version of ACCPAC ERP Software to Mid 2012

According to the latest word from inside Sage, the release of its ACCPAC ERP software version 6.1 has been delayed until at least the middle of next year, most likely June. We expected it. This version is an ambitious (and very good for ACCPAC users) upgrade in plumbing. It’s the right thing for Sage to delay it until it’s right. Preliminary looks are very promising, both in terms of the out-of-the-box experience and the customization possibility.

Our website has more information about Sage ERP ACCPAC implementation and support.

A quick YouTube Demo of the new look and feel was in a prior post.